Shipping & Refunds
SHIPPING TIME
International shipping takes up to 1- 2 weeks (4 weeks for some countries), depending on the country. All orders are trackable. However, once your parcel is handed over to the courier, it is completely out of our control in terms of its delivery speed.
Shipping and export process take around 2 - 5 days. Tracking number will be sent to you as soon as the shipment document is complete.
SHIPPING TO THE US
Because of the new U.S. tariff policy, our shipping agent has offered us an “all-in” option to make things smoother for you. Here’s what this means:
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Your order will still be shipped via DHL or FedEx, and you’ll receive your tracking number as usual.
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Due to the new system, tracking might take up to 7 extra days to become active online, please don’t worry if it doesn’t update right away!
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Since this is an all-in shipping option, you won’t need to pay additional tariffs. Even if a small charge appears, the shipping company assured us it’ll be very minimal.
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Because of these added steps, delivery may take around 15-30 days in total
We’re always trying to find the best and most affordable shipping solution, and with these new tariff rules, I truly don’t want to add any extra burden to our customers. 💌
If you have any questions, feel free to reach out through email (recommended, since some IG DMs may get hidden). I’ll be more than happy to help!
Thank you so much again for your patience and support. I can’t wait for you to receive your Biggie ceramics! 🥰
DUTIES & TAXES
By placing an order, buyer agrees that they are responsible for any duty, taxes, and expenses associated with international shipping. All taxes, duties, and customs fees are the sole responsibility of the buyer. Any import duties and taxes are charged once the parcel has reached the destination country and these charges varies by country.
DELIVERY ISSUES
In the unfortunate event that an item is destroyed during transport, please reach out to Biggie.Projects@gmail.com (or reach us out on instagram @Biggie.Projects) with your order number, photos and/or video of the parcel before and after opening. Please keep the original packaging as this is required evidence for any insurance to be issued.
RETURN AND REFUND
When considering purchasing handmade mugs, please be aware that due to their unique crafting process, there might be slight variations in size, color, and design from one mug to another. These variations are a part of the charm of handmade items but might not align perfectly with your expectations if you're seeking uniformity. Additionally, handmade mugs could have minor imperfections that do not affect their functionality but add to their authenticity. Please ensure you're comfortable with these potential differences before making your purchase. All purchase are final.