F.A.Q
Instructions on handling ceramics?
Each of our ceramics are handmade with love. To retain the quality of your piece and ensure longevity, please take good care of your ceramics by hand washing the piece. However, it’s dish-washer and microwave safe!
Please avoid placing your ceramic in extreme hot and cold environments (like in the oven, microwave, or freezer) as ceramic is prone to chipping or even cracking from thermal shock.
Are you open for custom orders?
Not at the moment, sorry. Biggie is just a side hustle for me so i only make ceramics during my day off ♡
Do you ship internationally? Why isn't my country on the list?
Yes, we deliver to:
- Singapore
- Malaysia
- Taiwan
- Thailand
- Philippines
- Japan
- Hongkong
- South Korea
- UAE
- United Kingdom
- Saudi Arabia
- Australia
- New Zealand
- United States
- Canada
- France
- Italy
- Netherlands
- Germany
- Switzerland
- Sweden
- Denmark
International shipping comes with tracking that we'll send out to your email.
We deliver to selected countries only as the shipping provider only offers delivery to those countries, sorry.
I'm from Indonesia, why can't i purchase from the website?
Biggie provides this website for international customers only. The international transaction on our website is in USD and Indonesia's shop update will be charged in RUPIAH (and will still be on Tokopedia). Please stay tune on our Instagram for the announcement.
Can I buy multiple items?
We can only provide shipping for max 2 mugs in one package as international shipping cost quiet a bit here and we have to use specific size of box to send out international orders.
Another important note, you won’t be able to proceed with your check out if you have more than 2 ceramics items on your cart for the reason listed above.