Shipping & Refunds

 

SHIPPING TIME

International shipping takes up to 1- 2 weeks (4 weeks for some countries), depending on the country. All orders are trackable. However, once your parcel is handed over to the courier, it is completely out of our control in terms of its delivery speed.

Shipping and export process take around 2 - 5 days. Tracking number will be sent to you as soon as the shipment document is complete.

 

DUTIES & TAXES

By placing an order, buyer agrees that they are responsible for any duty, taxes, and expenses associated with international shipping. All taxes, duties, and customs fees are the sole responsibility of the buyer. Any import duties and taxes are charged once the parcel has reached the destination country and these charges varies by country.

 

DELIVERY ISSUES

In the unfortunate event that an item is destroyed during transport, please reach out to Biggie.Projects@gmail.com (or reach us out on instagram @Biggie.Projects) with your order number, photos and/or video of the parcel before and after opening. Please keep the original packaging as this is required evidence for any insurance to be issued.

 

RETURN AND REFUND

When considering purchasing handmade mugs, please be aware that due to their unique crafting process, there might be slight variations in size, color, and design from one mug to another. These variations are a part of the charm of handmade items but might not align perfectly with your expectations if you're seeking uniformity. Additionally, handmade mugs could have minor imperfections that do not affect their functionality but add to their authenticity. Please ensure you're comfortable with these potential differences before making your purchase. All purchase are final.